Privacy Policy
At Hero Battle Gamers (accessible at https://herobattlegamers.com), we are committed to upholding your privacy and safeguarding your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your data in full compliance with the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and other applicable data protection laws. We value transparency and intend to ensure that your data is handled with the utmost care and responsibility.
1. Our Commitment to Data Protection
Hero Battle Gamers recognizes the importance of privacy and data protection. We are committed to maintaining the confidentiality, integrity, and availability of your personal data, and to using it in a responsible, transparent manner. We strive to collect the minimum necessary information and to protect it using appropriate safeguards.
2. Scope of this Privacy Policy and Data Controller
This Privacy Policy applies to personal data collected through the herobattlegamers.com website and associated digital services. Hero Battle Gamers is the data controller for the purposes of applicable data protection laws, determining the means and purposes of the processing of your personal data.
For all queries regarding your personal data, you may contact us at [email protected].
3. Categories of Personal Data We Process
We may collect and process the following categories of personal data:
a) Usage Data
Information about how you use our website and services, including browser type, IP address, session data, language preferences, date/time of access, referring pages, and usage trends.
b) Account Data
Details you provide when registering or managing an account, including your full name, email address, phone number, postal address, and other account-related identifiers.
c) Profile Data
Information specific to your user profile, including gameplay activity, in-game preferences, purchase history, achievements, behavioral metrics, and social interactions.
d) Communication Data
Records of correspondence between you and Hero Battle Gamers, including support inquiries, chat sessions, and other messages submitted through our forms or email.
e) Technical Data
Device and system configuration data, including device model, operating system, system settings, browser configurations, crash logs, and diagnostics.
f) Transaction Data
Data related to purchases or financial transactions, including billing information, payment method details (processed via third-party providers), order history, and shipping/delivery information.
g) Preference Data
Your marketing and communications preferences, including subscription status, language settings, and product or genre interests as indicated in your profile or interactions.
4. Legal Bases for Processing Personal Data
We process personal data only where lawful bases exist under GDPR and similar regulations. These include:
– Consent: Where you have given informed and explicit consent.
– Contract: When data processing is necessary to perform a contract with you (e.g., account management, game delivery).
– Legal Obligation: Where required by law or legal processes.
– Legitimate Interest: Where we have a legitimate business purpose that does not override your rights and freedoms (e.g., website analytics, fraud prevention).
– Vital Interest: In limited cases, to protect the safety or health of individuals.
5. Your Data Rights
Under applicable data protection laws, you have the following rights concerning your personal data:
– Right to Access: Request access to the personal data we hold about you.
– Right to Rectification: Request correction of inaccurate or incomplete data.
– Right to Erasure: Request deletion of your personal information under certain circumstances.
– Right to Restriction: Request restriction of processing in specific scenarios.
– Right to Data Portability: Request to receive your data in a structured, commonly used, and machine-readable format or request that we transmit it to another controller.
– Right to Object: Object to processing based on legitimate interest, or to direct marketing at any time.
– Right to Withdraw Consent: Withdraw any previously granted consent without affecting the lawfulness of processing based on consent before its withdrawal.
To exercise these rights or lodge a concern, you may contact us at [email protected].
6. Security Measures
We implement robust security measures to protect your personal data from unauthorized access, disclosure, or misuse. These include:
– End-to-end encryption of data in transit and at rest
– Limited access to data based on roles and responsibilities
– Secure firewalls and intrusion detection systems
– Regular security audits and penetration testing
– Staff privacy training and strict confidentiality agreements
– Regular backups and disaster recovery procedures
7. International Data Transfers
Certain personal data may be transferred and processed in countries outside of your jurisdiction, including to the United States. When we engage in such transfers, we use appropriate legal frameworks and safeguards, including:
– Standard Contractual Clauses approved by the European Commission
– Binding Corporate Rules (BCRs) where applicable
– Compliance with local privacy legislation
8. Data Retention
We retain personal data only as long as necessary for the purposes outlined in this policy, or as required by law. Typical retention periods include:
– Account and Profile Data: Retained for the duration of your active account and up to 24 months after inactivity or closure.
– Transaction Data: Kept for up to 7 years for tax and audit purposes.
– Communication Data: Retained for up to 36 months for customer service and quality assurance.
– Usage and Technical Data: Stored for a maximum of 12 months for analytics and operational purposes.
Upon expiry, data is securely anonymized or deleted.
9. Cookie Policy
We use cookies and similar tracking technologies to personalize user experience, provide core functionality, and analyze site usage. The types of cookies we use include:
– Essential Cookies: Necessary for site operation and navigation.
– Functional Cookies: Enhance user preferences and features.
– Analytics Cookies: Help us track user engagement and improve performance.
– Performance Cookies: Monitor server responsiveness and stability.
Cookies are deployed according to user settings and applicable laws, and we never use them to collect personally identifiable information without approval.
10. Cookie Management & Compliance
Upon visiting herobattlegamers.com, you are presented with a cookie banner that allows you to manage your preferences via an opt-in mechanism (per GDPR) and a ‘Do Not Sell My Personal Information’ link (in accordance with the CCPA).
You can change your cookie settings at any time via your browser settings or by revisiting our Cookie Consent Manager. Documentation is maintained of user consents for audit and compliance purposes.
11. Protection of Minors
Our services are not intended for children under the age of 13. We do not knowingly collect personal data from children under that age. If we discover that such data has been collected without verified parental consent, we will take prompt steps to delete the information. Parents or guardians with concerns should contact us immediately at [email protected].
12. Policy Changes and User Notification
Hero Battle Gamers may update this Privacy Policy to reflect operational, legal, or regulatory changes. Users will be notified of significant changes via the website interface, email communications, or account notifications where applicable. We encourage you to review this policy periodically for any updates.
13. Contact Us
If you have any questions about this Privacy Policy, your rights, or our data practices, you may reach us at:
Email: [email protected]
Website: https://herobattlegamers.com
We are committed to privacy-by-design and remain compliant with GDPR, CCPA, and other applicable frameworks. For any privacy-related questions or concerns, please do not hesitate to contact us.