Privacy Policy
Hero Battle Gamers (“we,” “our,” or “us”) is committed to safeguarding the privacy and protecting the personal data of individuals who access and use our website, herobattlegamers.com (“Website”). This Privacy Policy outlines how and why we collect, process, store, and share your personal data when you use our services, in full compliance with applicable privacy laws, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).
By accessing or using herobattlegamers.com, you acknowledge that your personal data may be processed according to this Privacy Policy.
1. Commitment to Privacy and Data Protection
At Hero Battle Gamers, we place a high priority on safeguarding personal privacy and ensuring strict adherence to established principles of transparency, fairness, and accountability in all data handling practices. We are committed to complying fully with regional and international data protection legislation, and to implementing best-in-class measures to protect your personal information.
2. Scope of This Policy and Our Role as Data Controller
This Privacy Policy applies to all users of the Website and services provided by Hero Battle Gamers, including account holders, visitors, players, and customers. Hero Battle Gamers serves as the data controller for all personal data we collect and process through herobattlegamers.com. This means we determine the purposes and means for processing your data. For inquiries or concerns about this Policy or your data, please contact us at [email protected].
3. Categories of Personal Data Processed
We collect and process several categories of personal data to deliver, improve, and personalize our services:
a) Usage Data:
Includes data about your interaction with the Website such as browser type, IP address, device identifiers, pages visited, time spent on pages, and session data used for analytics and security monitoring.
b) Account Data:
Includes identifying and contact details provided when creating an account, such as name, mailing address, email address, and phone number.
c) Profile Data:
Covers user-defined preferences, game history, in-game behavior, profile settings, achievements, and purchase history.
d) Communication Data:
Includes information from inquiries, support requests, email correspondence, and interactions through contact forms or customer support tools.
e) Technical Data:
Includes information about the device you use to access our services, operating system, browser settings, screen resolution, language settings, and other technical configurations.
f) Transaction Data:
Includes billing and payment information, delivery records, transaction history, and information required to process digital payments securely via third-party payment processors.
g) Preference Data:
Includes data on your marketing preferences, notification settings, interests in certain game features or events, and responses to promotional offerings.
4. Legal Bases for Processing Personal Data
We process personal data only as permitted under applicable data protection laws. Depending on the specific processing activity, we rely on one or more of the following legal bases:
– Consent: Where you have provided explicit consent, e.g., for receiving marketing communications.
– Contractual Necessity: Where processing is necessary for the performance of a contract with you, such as creating and managing your user account or processing orders.
– Legitimate Interest: Where we have a legitimate interest that is not overridden by your data protection rights, e.g., to ensure network and information security or improve our services.
– Legal Obligation: Where processing is required for compliance with applicable legal or regulatory obligations.
5. Your Rights Under GDPR and CCPA
Subject to applicable law, you have the following rights with respect to your personal data:
– Right of Access: You may request information about the personal data we hold about you.
– Right of Rectification: You may request the correction or update of inaccurate or incomplete data.
– Right to Erasure: You may request deletion of your data where there is no compelling reason for us to continue processing it.
– Right to Restrict Processing: You may request restricted processing of your data in certain circumstances.
– Right to Data Portability: You may request a copy of your personal data in a structured, commonly used, machine-readable format.
– Right to Opt-Out (for California Residents): You have the right to opt-out of the sale or sharing of your personal information, if applicable.
– Right to Non-Discrimination: You will not be discriminated against for exercising any of your data protection rights.
To exercise any of these rights, please contact us at [email protected].
6. Security Measures
We implement stringent organizational and technical controls to protect your personal information, including:
– Encryption of personal data during transmission and storage using industry-standard protocols.
– Role-based access controls to limit internal access to personal data.
– Regular data backups and disaster recovery plans.
– Ongoing staff training on privacy best practices and cybersecurity awareness.
– Firewalls, intrusion detection systems, and anti-malware protections.
7. International Data Transfers
Where personal data is transferred outside the European Economic Area (EEA), we ensure an adequate level of protection is provided. Transfers are made only:
– To countries deemed by the European Commission to provide an adequate level of protection.
– Using Standard Contractual Clauses approved by the European Commission or other legal mechanisms in accordance with GDPR.
– In compliance with other applicable legal safeguards and vendor contractual obligations.
8. Data Retention Practices
We retain personal data only for as long as necessary for the purposes for which it was collected, or as required for legal, accounting, or reporting purposes:
– Account Data and Profile Data: Retained for the duration of your user account and up to 24 months after account deactivation.
– Usage Data and Technical Data: Retained for statistical purposes for up to 12 months.
– Transaction Data: Retained for up to 7 years for financial and compliance obligations.
– Communication Data: Retained for up to 36 months.
– Preference Data: Retained for up to 24 months or until you withdraw consent.
Anonymized or aggregated data may be retained indefinitely for analytical or research purposes.
9. Cookie Policy
Our Website uses cookies and similar tracking technologies to optimize user experience, analyze website traffic, and support essential functionality. Cookies fall into the following categories:
– Essential Cookies: Necessary for the core functionality of the Website, such as authenticating users and saving session data.
– Functional Cookies: Enable preferred settings, such as language or game preferences.
– Performance Cookies: Collect anonymized data on website performance and usage to help us improve user experience.
– Analytics Cookies: Used with third-party analytics tools to generate reports on usage trends and visitor behavior.
10. Cookie Management and Regulatory Compliance
You can control the use of non-essential cookies through our cookie consent banner or by adjusting your browser settings to accept, reject, or delete cookies.
Under GDPR and CCPA, you have the right to:
– Provide or withdraw consent for cookies at any time.
– Request information about cookies used and their purpose.
– Opt-out of third-party behavioral advertising cookies.
We honor global opt-out signals and the “Do Not Track” settings of compliant browsers where applicable.
11. Children’s Privacy
Our services are not directed toward children under the age of 13, and we do not knowingly collect or solicit personal data from such individuals. If we become aware that we have collected personal information from a child under 13 without verifiable parental consent, we will take prompt steps to delete such data. Parents or guardians who believe their child has provided personal data to us may contact us at [email protected].
12. Updates to This Privacy Policy
We reserve the right to modify or update this Privacy Policy at any time in response to changes in legal, technical, or business developments. You are encouraged to review this Policy periodically for any updates. Significant changes will be communicated through the Website or via direct notice where appropriate.
13. Contact Information
If you have any questions, concerns, or requests related to this Privacy Policy or the personal data we hold about you, please contact us at:
Hero Battle Gamers
Email: [email protected]
We are committed to upholding your right to privacy and ensuring your personal data is handled securely, transparently, and in full compliance with applicable laws and regulations.